# When You Hit A Limit

> What blocks, what keeps working, and how to resolve it.

Source: https://behavly.io/help-center/plans/hitting-a-limit · Behavly Help Center · Plans & Billing

Hitting a limit blocks the action that would exceed it and shows an upgrade dialog naming the specific limit. It does not disable your workspace, stop tracking, or interrupt a campaign that is already sending.

#### Feature Locks vs Volume Limits

- **A locked feature**: Shown but not selectable — recurring cadence and recipient-timezone sending on Free, for example. Visible on purpose, so you know what upgrading buys rather than finding a blank space.
- **A volume limit**: You have used the month's allowance, or you are at your contact ceiling. Wait for the window to reset, remove some rows, or upgrade.

#### Changing Plan

**Settings → Billing**. Plan changes made in the billing portal are reflected back in Behavly automatically, and reconciled periodically so a change never sits unapplied.

> Note: There is no free trial on the paid plans. Free is the trial — it is available indefinitely and does not expire.

See also: https://behavly.io/help-center/plans/comparing-plans, https://behavly.io/help-center/plans/what-counts-against-a-limit