Settings → Account → AI & Privacy controls how your data reaches AI models.
Switching AI Off Entirely
AI features can be switched off for the whole workspace. Campaigns then send only your templates, exactly as designed. A path with a step Behavly writes or edits can't be activated, and a running one pauses itself until AI is back on.
How Customer Data Is Handled
When AI is on, you choose how customer data is treated before it is sent to a model, and you set how long behavioural data is retained.
Company Websites In Emails
To personalise campaign emails, Behavly can read the public website of the company in a recipient's work address (never for personal mailboxes such as Gmail): the homepage, and the About page when the homepage says too little. The summary is stored for your workspace only and reused for later emails. A website that belongs to a private person is never summarised or stored.
| Setting | What happens |
|---|---|
Automatic (default) | Follows who your Brand website says you sell to. Businesses, or businesses and private people: a recipient with a work address is a business and their company's website is used. Private people: every recipient is private. Until Behavly knows, every recipient is private. |
Always | Every recipient with a work address is a business, for contacts and leads alike. |
Never | Every recipient is private. No recipient's company website is read. |
The Features That Use AI
Listed individually on that page so the choice is specific rather than a single blanket switch:
- Campaign personalisation
- Email rewrite
- Behavly Agent chat
- Brand analysis
- Behaviour summary
- Template generation and editing
AI privacy controls are available on every plan, including Free. Nothing a customer needs in order to stay safe is behind an upgrade.