Behavly Help Center
Advice and answers from the Behavly team
12 Collections · 50 Articles
Getting Started
What Behavly is, what to set up first, and what each part of the app does.
4 articles
Heatmaps & Tracking
Installing the tracking snippet, reading the Heatmaps table of identified users and anonymous visitors, filtering it, and opening heatmaps.
6 articles
Contacts
The four lists, what separates a contact from a lead, and how importing and exporting work.
3 articles
Campaigns
Pattern Campaigns and Trigger Campaigns: who enters, the path of emails, waits and branches, and running one.
12 articles
Inbox
Reading replies with the sender's site history attached, drafting answers, and triaging with statuses.
3 articles
Insights
Site activity, Behaviour signals and Campaign performance: the question each reporting tab answers, and how to read a date range honestly.
3 articles
Behavly Agent
The chat that works in your workspace: what it reads, how it makes a change, and the controls around it.
2 articles
Notifications
What Behavly tells you about, why items vanish on their own, and where read state is stored.
2 articles
Settings & Workspace
Connecting a mailbox or email service, managing members and roles, and where each settings page lives.
3 articles
Data & Privacy
What the snippet collects, how data reaches AI models, retention, and the audit log.
5 articles
Plans & Billing
What each plan includes, what counts against a limit, and what happens when you hit one.
3 articles
Troubleshooting
The failures people actually hit, each with the cause and the fix: no events arriving, a campaign that won't start, numbers that look wrong.
4 articles
Deciding what to send and when? Read the follow-up email guides.
Something here not matching what you see? Ask Behavly Agent if you have an account, or email hello@behavly.io.