- The two visitor lists don't add up
- They count different units — people versus browsers. See Why the two lists don't add up.
- Old rows have no pages, device or country
- Per-person facets are computed from a recent window of events. Over a long range on a busy site, older rows fall outside it. Narrow the date range.
- Country is empty
- Country comes from edge request headers. Running against a local development environment, those headers are absent and the column is blank for everyone.
- A contact has no activity at all
- Either they were imported and have never visited, or their events have aged out under your retention setting. Retention deletes events but keeps the person.
The Numbers Look Wrong
Four behaviours that look like bugs and are not, with the reason for each.
Still stuck? Ask Copilot from inside the app — it can explain any part of Behavly, though it cannot see your data. Or email hello@behavly.io.