Why The Two Lists Don't Add Up

Identified counts people, Anonymous counts browsers. Adding them together is meaningless.

This is the single most common misreading of User Activity, so it gets its own page.

Identified UsersAnonymous
A row isOne personOne browser profile
Same human, two devicesOne rowTwo rows
Has contact infoYesNever
AnswersWho is using the productHow much traffic is unidentified

Because the two lists count different units, identified + anonymous is not your total audience and the ratio between them is not an identification rate. Compare each list against itself over time instead.

Windows, Not Totals

Both lists read a window of recent data rather than your whole history. Each source returns up to 200 identities per request, and the per-person facets — pages, sessions, device, country — are computed from that source's most recent 5,000 events in the selected range.

Over a long range on a busy site, older rows will have no event data attached. Those rows cannot be classified by engagement, pages, device or country. Shorter ranges are complete.

If a list looks oddly sparse, narrow the date range before assuming data is missing. A 7-day window on a busy site is complete where a 90-day window is a sample.

Still stuck? Ask Copilot from inside the app — it can explain any part of Behavly, though it cannot see your data. Or email hello@behavly.io.