Behavly refuses to start a campaign rather than sending a broken one. The refusal names the cause; here is what each means.
- No postal address
- A physical postal address is required on outbound campaigns. Add it on Brand, under Details. This is a legal requirement for commercial email in most jurisdictions, not a Behavly preference.
- No sending account
- Connect a mailbox or an email service in Settings → Email. Without one there is nothing to send through.
- A plan limit
- You are at your personalized email allowance or contact ceiling.
Activate also lists anything on the path itself that needs fixing first, such as a sender with no name or an email step with no template picked. Choose an item to go to it.
It Says It Is Sending, But Nothing Arrives
Check these, in order:
- Is anyone in the group? A group with nobody in it sends nothing. Usually the snippet is not installed, or is not on your signed-in pages.
- Is it Scheduled? A campaign with a start date sends nothing until then. Its status says Scheduled.
- Is Review on? Every email Behavly writes then waits in Review, in the Activity column, until you release it.
- Is the sending window open? Emails wait for the days and hours set under Window, in each person's timezone.
- Is the next step a wait? People sit on a wait until it ends, and a wait that ends outside the window holds the next email until it opens.
- Was the mailbox paused? When bounces or spam reports reach a mailbox's bounce limit, Behavly pauses it and Settings → Email shows Paused: too many bounces. Clean the list, then turn it back on. See The Bounce Limit.