Contacts vs Leads

A form submission is a lead, not a user — and leads are deliberately excluded from All Users.

Behavly identifies people two ways, and keeps the results apart.

The Leads tab. These people arrived through a form and have never signed in.
The Leads tab. These people arrived through a form and have never signed in.
ContactLead
Identified bySigning in on your siteSubmitting one of your forms
Has used the productYesNot necessarily
In All Users audiencesYesNo — separate audience card

The distinction matters because the two want opposite emails. A lead needs a reason to start; a user needs a reason to come back. Folding them together makes both campaigns worse, so All Users excludes leads and the campaign flow offers Form leads as its own audience card.

Password Fields Are Never Read

The snippet never identifies anyone from a password form. A form that contains a password field is skipped entirely rather than having its other fields harvested.

Still stuck? Ask Copilot from inside the app — it can explain any part of Behavly, though it cannot see your data. Or email hello@behavly.io.