Lead Statuses

Why an untriaged thread shows as Lead, and how to edit the status list.

A thread with no status yet shows as Lead.

Lead means untriaged. It is not a status you assigned and it does not mean Behavly judged the thread — it is the absence of a decision, shown as a word instead of a blank.

Statuses are editable from Manage statuses. Custom lead statuses are a paid-plan feature.

Still stuck? Ask Copilot from inside the app — it can explain any part of Behavly, though it cannot see your data. Or email hello@behavly.io.