Behavly

Help every new user find their way.

Behavly finds the people who signed up and barely explored, and writes each one an email from what they did on your site.

From sign-up to the next step.

Onboarding follow-up in Behavly is a campaign path for people who signed up but have not got going. It starts from a pattern Behavly found, like Barely explored, or one you describe in plain words. Each email is written for one person from what they did on your site, and heatmaps show where they got stuck.

Find who never got going.

Behavly reads your tracked behaviour and offers patterns it found, like Barely explored, with the rule behind each one. Always on, it re-checks the group every 10 minutes, and each person enters once, the moment they join.

See where they got stuck.

Clicks, rage clicks, movement and scroll are painted over your own site, for everyone, only identified users or only anonymous visitors, so the next email can help with the step that stopped them.

A different email for what they did.

A branch splits the path on whether they opened the previous email, clicked a link in it, visited a page, replied or did an action in your product. Yes goes one way, no the other once the days run out.

Every reply with what they did.

Every reply comes with the sender’s history on your site attached, so you can see what they did before they wrote to you, and answer with Reply with Behavly or in your own words.

From sign-up to getting going.

  1. Add the snippet to your app.

    Paste one async script tag into your site, on your signed-in pages too. The snippet detects a signed-in session on its own, so each new user’s activity is theirs, with no identify call.

  2. Choose who to follow up.

    Start a Pattern Campaign from a pattern Behavly detected, like Barely explored, or describe the group you want in plain language and see who matches before anything is saved.

  3. See where they got stuck.

    Open a page’s heatmap for everyone, identified users or anonymous visitors, and see where they clicked, where they rage-clicked and how far they scrolled.

  4. Each email is written as it sends.

    An email Behavly writes is put together at send time from what that person did, in your sender’s voice. Instructions for Behavly Agent say what it is for.

  5. They leave when it’s done.

    A reply ends the path by default, unsubscribing or bouncing always does, and reaching the goal can too. Someone who stops matching the group stays on the path: Leave when decides.

The rules around every new user.

Always on
Behavly re-checks who is in the group every 10 minutes, and each person enters once, the moment they join.
Leave when
A reply ends the path by default, and unsubscribing or bouncing always does. Reaching the goal can end it too.
Across campaigns
One person on several paths never gets an email from each. By default, different campaigns stay 24 hours apart, and nobody gets more than 3 emails in any 7 days.
When they write to you
A reply ends the path by default, and their other campaigns wait 3 days. Out-of-office replies don’t count.
Goal
Name an action or a page, and each person who reaches it is credited to the last email they got, counted up to 7 days after their last email.
Review before sending
Off by default. Turn it on to hold every email Behavly writes until you release it. Templates sent as designed always go on time.

Questions about onboarding emails.

01

How does Behavly know who barely explored?

The snippet on your signed-in pages sees what each person does, and Behavly offers the patterns it found, like Barely explored, with the rule behind each one under The rule. You can also describe a group in plain language and see who matches first.
02

Does someone leave the path when they get going?

Not by matching less: someone who stops matching the group is not taken off the path. Name the Goal as the action you want, and reaching it can end their path; a reply ends it by default.
03

Can I see where people got stuck?

Yes. Heatmaps paint clicks, rage clicks, movement and scroll over your own site, for everyone, only identified users or only anonymous visitors, and each person’s row opens their own map.

Meet the Behavly Agent.

It reads what each user does in your product and writes their follow-ups. Free to start, no credit card.